RETURN & EXCHANGE POLICY

Your satisfaction matters to us at Elijah Store. We understand that occasionally an item may not meet your expectations, which is why we offer a 15-day free return and exchange service for eligible purchases.

Please review the following guidelines before submitting a return request.

1. Our 15-Day Return Guarantee

If you are not satisfied with an eligible purchase, you may request a return or exchange within 15 days of receiving your order.

To qualify, items should be returned in a condition suitable for inspection and, where applicable, resale.

Products should generally meet the following requirements:

  • Unused and in their original condition

  • Unwashed and unworn, where applicable

  • Free from damage caused after delivery

  • Complete with the original accessories and components

  • Accompanied by product tags or documentation where applicable

  • Returned with the original packaging whenever reasonably possible

Certain restrictions may apply depending on the type and condition of the product.

2. Free Return & Exchange Service

We offer free returns and exchanges for eligible purchases requested within the 15-day period.

For approved returns, we will provide the appropriate return instructions and an available no-cost return method.

Please contact our support team before returning any products.

Unauthorized returns sent to an incorrect location may experience processing delays.

3. Submitting a Return Request

To begin the return or exchange process, send an email to customer@elijahstore.com.

Please include the following information:

  • Your order number

  • The email address used for your purchase

  • The name of the item being returned

  • A brief explanation of your request

  • Supporting photographs if the product is damaged, defective, or incorrect

After receiving your message, our customer support team will review the information and provide instructions for the next steps.

4. Damaged, Defective or Incorrect Items

If you receive a faulty, damaged, incomplete, or incorrect product, please contact us as soon as possible.

Photographs of the item, its packaging, and the issue may help us process your request more efficiently.

Once the problem has been reviewed, we will work with you to arrange an appropriate resolution.

Depending on the circumstances, this may include a replacement, exchange, refund, or another remedy required by applicable law.

5. Products That May Not Qualify

To protect product quality, hygiene, and safety, certain items may be excluded from returns, where permitted by law.

These may include:

  • Products that have been significantly used or damaged by the customer

  • Items that have been altered or modified

  • Certain personal-care or hygiene-sensitive products that cannot be safely resold

  • Customized or personalized merchandise

  • Products clearly identified as final sale before purchase

These exclusions do not limit any non-excludable rights or remedies available under applicable consumer protection laws.

6. Product Exchanges

If you would prefer to exchange your purchase instead of requesting a refund, please let us know within the 15-day return period.

Exchanges are subject to the availability of the requested product or variation.

If your preferred replacement is out of stock, our team will discuss any available alternatives, including an eligible refund.

7. Refund Processing

After your approved return is delivered to the designated return location, we will inspect the item and process the applicable refund.

Approved refunds will normally be issued to the original payment method.

The time required for the refunded amount to appear in your account depends on your bank or payment provider.

Original expedited shipping charges may not be refundable unless the return is due to our error or applicable law requires reimbursement.

8. Changing or Cancelling an Order

If you need to change or cancel an order, please contact us promptly.

We will make reasonable efforts to accommodate your request before the order is dispatched.

However, once an order has entered advanced processing or has been shipped, modification or cancellation may no longer be possible.

9. Your Consumer Rights

Nothing in this policy is intended to exclude or restrict statutory consumer rights.

Where applicable consumer protection laws provide additional return, refund, or cancellation rights, those rights will continue to apply.

10. Return & Exchange Support

If you have any questions or need help with a return, exchange, or refund, please contact our customer service team.

Email: customer@elijahstore.com

Website: elijahstore.com